Delivery Information

All orders are processed at our shop in Oulton Broad, Suffolk.

Orders are usually dispatched the same day (Monday - Friday).

We deliver using Royal Mail for orders weighing under 2kg and via FedEx for orders weighing over 2kg.

We currently only deliver to the UK. Sorry we cannot accept orders for overseas delivery.

Shipping Rates:

UK Delivery is FREE on all orders!


Returns & Refunds Policy:

Cancellations:

If you decide that you want to cancel an order please contact us as soon as possible and we will stop the dispatch if it has not yet left our warehouse. You have 14 days to tell us you want to cancel an order. If you contact us before the items have been shipped we will issue a full refund. However, if the order has already been dispatched before you contact us to cancel, the following Returns Policy applies and a refund will be issued once we have received the items back from you. The return postage is at your expense when you decide to cancel an order.

Returns:

If you wish to return any unwanted items please contact us within 14 days of receiving your delivery to notify us of what you will be returning. Please then post the goods back to us within 14 days of notifying us of the return. Post the goods to the address on the invoice received in the delivery. Items are returned at your expense. Please ensure you look after the goods whilst they are in your possession (your 'duty of care'). Take care when packing up the goods for the return post, so they are not damaged in transit. Wherever possible please return all of the original packaging with the goods. You may wish to use a tracked postal service to return the items, as we cannot be responsible for items lost in the post when being returned. Please ensure you include a note with your name and contact details, or a copy of the invoice, in any returned parcel so not to cause any delays in dealing with your return.

Refunds:

Once we receive the returned goods we will check them and will offer you the choice of choosing alternative items or you may have a full refund.

Where alternative items are of a different value to the returned goods we will collect the additional payment or issue a partial refund equal to the difference from the original cost.

We will issue refunds within a maximum of 14 days of receiving the goods into our warehouse.

Items Delivered Damaged or Faulty:

Should any items arrive to you damaged or faulty goods please contact us within 14 days and we will exchange the items, or if you prefer, you will be offered a full refund. We reserve the right to request photographic evidence of damaged items. If we require the faulty or damaged item to be returned to us we will cover the cost of the return post. We do not always require faulty or damaged goods to be returned – but please do not dispose of any item until we have informed you how to proceed.